Twitter Connection
Incident Report for Statusbrew
Update
Progress Update:

Thank you for your support and patience.

Statusbrew is now actively communicating with Twitter to make sure all the features are compliant to the latest Twitter guidelines.

The review process is expected to be complete this week, and our services for Twitter shall resume shortly after.

We’ve kept it transparent from the beginning, and we'd like again inform all our users that the Audience section would not be back.

Our sincere apologies for the long wait.

Thank you so much.
Posted 9 days ago. Feb 13, 2019 - 10:53 UTC
Update
Update from Statusbrew HQ:

First, we would like to thank every one of you for being so supportive, patient and understanding for last one week, while we try to comply to the Twitter's latest regulations to curb spam and get the Twitter API access back for all of you.

Statusbrew's users are currently not able to:
1. Login using their Twitter profile
2. Use publishing for Twitter
3. Monitor their brand conversations and keywords for Twitter

Statusbrew requires Twitter API access to provide the above.

We've permanently deprecated the Audience section of Statusbrew, and this would not be provided moving forward. Please read the details here: https://sb.gl/AudienceShutdown

We understand, for some of you, and this was the main reason you were using Statusbrew.
If you've already paid for an annual plan for using just the above, please write to us at support@statusbrew.com from your registered email address, mentioning one of your connected Twitter profiles' username.

Our team would get back to you with a positive resolution in your favor.
Please understand, we're flooded with queries, and we're trying our best to respond to each one of you personally within 24 hours.

A lot of you are asking if your subscription could be paused. Unfortunately, our payment partner doesn't provide us with this capability. The best alternative is to cancel your subscription for now, and we'd be happy to reinitiate it for you at the same price once our platform services resume.

However, it certainly helps us if you keep your subscription continued. We will compensate you for the downtime.

Again, for any queries or requests, please write to us at support@statusbrew.com from your registered email address, mentioning one of your connected Twitter profiles' username.

Thank you for understanding and once again, our sincere apologies.
Posted 14 days ago. Feb 08, 2019 - 11:06 UTC
Update
The connection between @Statusbrew and @Twitter is still not restored. We haven’t heard from @Twitter as yet but are hopeful. We understand how inconvenient this must be for our users and we apologize for all the trouble.
Posted 16 days ago. Feb 06, 2019 - 12:58 UTC
Update
After @Twitter indefinitely banned our app a week ago, we took down the entire Audience section and have submitted the app for a review again. We haven’t heard from them yet. But we’re hoping to get receive a positive reply from Twitter this week. @TwitterAPI #TwitterAPIoutage

Details: https://sb.gl/AudienceShutdown
Posted 17 days ago. Feb 05, 2019 - 06:12 UTC
Identified
Dear users,
We've again been facing connectivity issue between our app and Twitter.
We're already in talks with them but since it's weekend already, we'll have to wait till the next business day for any update.

Thank you for understanding and once again, our sincere apologies.
Posted 20 days ago. Feb 02, 2019 - 06:05 UTC
This incident affects: Statusbrew Reports | Web (Reports Overview, Twitter Reports), Statusbrew Engage | Web (Twitter DMs and Mentions, Twitter Listening), Statusbrew | Mobile Apps (iOS, Android), Statusbrew Publish | Web (Content Publishing, Content Scheduling, CSV Upload), and Statusbrew | Login (Login with Twitter).